Learn About Our Support
Your investment in our software is also an investment in your organization’s future. Our customer support team is here to help you protect that investment.
In today’s competitive business environment, your investment in software and business systems is also an investment in your organization’s future and in the customers and communities your organization serves. At Hexagon Safety & Infrastructure, our success is measured by your success. Serving as a global provider with offices around the world, we have staff ready to assist you with all your support needs.
Hexagon Safety & Infrastructure offers maintenance plans to suit your business requirements. Typical service offerings include 24/7 technical support for critical issues, business hours support services, 24/7 online self-help support, secure remote system access for complete problem diagnostic support, as well as access to all published software upgrades and updates.
Our online support portal delivers an engaging personalized experience where you can access the same online tools and information used by our support services personnel. Search the Knowledge Base, submit and update Service Requests, track the status of your requests, access the latest product information available, and much more.
We understand customer satisfaction is paramount to business success. Our personal touch and dedication are among the major reasons we enjoy long-lasting relationships with our clients.