Learn About Our Support

Your investment in our software is also an investment in your organization’s future. Our customer support team is here to help you protect that investment.

In today’s competitive business environment, your investment in software and business systems is also an investment in your organization’s future and in the customers and communities your organization serves. At Hexagon Safety & Infrastructure, our success is measured by your success. Serving as a global provider with offices around the world, we have staff ready to assist you with all your support needs.

Hexagon Safety & Infrastructure offers maintenance plans to suit your business requirements. Typical service offerings include 24/7 technical support for critical issues, business hours support services, 24/7 online self-help support, secure remote system access for complete problem diagnostic support, as well as access to all published software upgrades and updates.

Our online support portal delivers an engaging personalized experience where you can access the same online tools and information used by our support services personnel. Search the Knowledge Base, submit and update Service Requests, track the status of your requests, access the latest product information available, and much more.

We understand customer satisfaction is paramount to business success. Our personal touch and dedication are among the major reasons we enjoy long-lasting relationships with our clients.

Why Hexagon Safety & Infrastructure Support?

Trusted Global Provider

Serving as a global provider for all your support needs, we help you maximize your return on technology investments.

Dedicated Support Staff

Knowledgeable technical personnel with years of industry experience ready to assist with all your support-related needs.

Support Notifications

Subscribe to receive notifications on technical support updates, product release announcements, forum topics, and more.

Online Self-Help

Search the Knowledge Base 24/7 to find answers to common questions and support-related topics.


Our forums are a great way to collaborate with industry peers around the world.

ISO 9001 Certified

Our ISO 9001 certification demonstrates our commitment to our customers.

Partner Certifications

We are proud to be Microsoft-certified and Oracle-certified partners.

Product Resources

Access technical product documentation and downloads for fielded product releases.

Ensuring our customers' success

Learn more about our customer support team and the services, training, and communication we provide.