Customer Relations

Satisfy customers and regulators

Water utilities have a strong focus on customer service, and must perform to regulatory targets. We help water companies improve customer satisfaction through better asset management, faster reinstatement of service, and enhanced communications and interaction with their water provider.

By harnessing the network and operational records maintained by our GIS, water providers can streamline fault logging, equip call center staff with greater insight, deploy customer mobile apps, provide richer content to customer-facing websites and online services, and plan emergency water supplies.


Benefits


Communicate Meaningfully

Show callers’ locations in the context of the network, existing tickets, and works to enable call center staff to give customers better feedback.

Offer More

Harness existing data to deliver customers richer and more valued information, from service interruptions to planned investments and environmental projects.

Streamline Workflow

View calls in the context of existing jobs to avoid opening duplicate tickets for problems already logged.

Intergraph G/Technology

Plan, design, and document the network and apply information.

Intergraph NetWorks

Extend your Intergraph G/Technology capabilities and connect your enterprise to its network model.

Mobile Alert

Simple, affordable, cloud-based crowdsourcing of location-based information on incidents and infrastructure.