Computer-Aided Dispatch Software

The HxGN OnCall Dispatch suite provides police, fire, EMS, and communication agencies with quality incident management and call-taking capabilities to deliver better service during emergencies and major events.

HxGN OnCall Dispatch is a flexible suite of next-generation incident management capabilities. Supporting on-premises, customer-hosted, or Software as a Service (SaaS) deployments, the intelligent software suite provides superior incident management capabilities in the public safety answering point (PSAP), emergency control room, station, unit, or anywhere first responders need to go.

Out of the box, HxGN OnCall Dispatch can help your agency:

  • Transform the call-taker and dispatcher experience
  • Connect roles for better safety and efficiency
  • Improve multi-agency collaboration
  • Support agile organizations and sustainable IT
  • Deliver better service and return on investment
  • Promote reporting, transparency, and accountability


Greater Agility & Lower Costs

Reduce custom coding requirements to adapt more quickly to changing demands and technologies, while lowering cost and administrative burdens.

Transformative User Experience

Enhance call-taker and dispatcher performance and productivity through optimized interfaces, workflows, and other dynamic user experience (UX) design.

Better Coordination & Collaboration

Provide more efficient response, increased capacity, and enhanced coordination by connecting users across roles, agencies, and jurisdictions.


Police, Fire & EMS

Provides police, fire, and EMS with tools to improve incident management, increase efficiency, deploy and manage resources, enhance operations, and respond with speed and efficiency.

Supervisors & Managers

Provides supervisors and managers with solutions to maintain visibility and control of live operations and developing resources and make more efficient and effective use of resources.

Call-Takers & Dispatchers

Provides call-takers and dispatchers with a transformative user experience that increases clarity, delivers better insight, and streamlines workflows.

HxGN OnCall Security | Guardian

A next-gen PSIM solution for monitoring, managing, and responding to real-time events.

HxGN OnCall Dispatch | Smart Advisor

Detect complex emergencies sooner with the help of Hexagon’s assistive AI.

Try HxGN OnCall

Get hands-on with the world’s leading public safety computer-aided dispatch (CAD) system.