HUNTSVILLE, Alabama, June 14, 2017
Hexagon Safety & Infrastructure has launched Intergraph OnCall Dispatcher, a new thin-client application for its industry-leading Intergraph Computer-Aided Dispatch (I/CAD) system that provides core call-taking and dispatching capabilities via browsers. Unveiled at HxGN LIVE, Hexagon’s international conference, Intergraph OnCall Dispatcher features a highly productive, easy-to-use interface and workflows that are simple to deploy and maintain across multiple sites.
Intergraph OnCall Dispatcher extends dispatching capabilities to remote, supervisory and occasional-use roles to deliver wider incident management support at significantly lower cost than full call-taking and dispatching seats. Its ease of use, scope of capabilities and wider choice of hardware options enable Intergraph OnCall Dispatcher to support use cases outside of the primary call-taking and dispatching conducted at the public safety answering point (PSAP). Applications include mobile dispatch, management roles, and call-taking and dispatching at remote facilities such as police and fire stations.
Intergraph OnCall Dispatcher also enables smaller agencies to leverage the capabilities and benefits of a shared dispatch system without the capital and operational costs of installed clients or virtualization. And in situations where a PSAP becomes inoperative during a disaster, it provides a rapidly deployable contingency dispatching client, increasing resilience and ensuring continuity of operations.
“Intergraph OnCall Dispatcher opens up new possibilities for mobile and occasional users or smaller agencies looking to leverage a shared system,” said Kalyn Sims, chief technology officer, Hexagon Safety & Infrastructure. “We’ve spent a lot of time sitting with dispatchers and studying how they do their jobs. The work they do is critical, and the job is demanding. The information they receive must be clear and concise, and the workflows seamless. Intergraph OnCall Dispatcher focuses on the needs of the user like never before.”
Intergraph OnCall Dispatcher leverages a de-cluttered, dynamic map and adaptive user interface to focus attention on critical information, while providing immediate access to supplementary information and tools on demand. It improves response time and accuracy by streamlining workflows and reducing user interaction.
Upcoming Intergraph OnCall products will include such highly productive interfaces and workflows. They are a gateway to innovation and Hexagon’s next-generation public safety products that will release in the near future.
The global leader in public safety and security, Hexagon Safety & Infrastructure helps protect 1 in 12 people worldwide. Hexagon’s public safety and security solutions improve the quality, accuracy and availability of critical information, increasing performance and productivity, while reducing the total cost of ownership for mission-critical IT investments.