Intergraph Outage Notifications

Speed delivery of detailed outage alerts.

Electric workers work to restore power

Digital technologies can improve communications during large-scale outage events. Our Outage Notifications solution enables operators to harness Intergraph InService's outage analysis and prediction capabilities to deliver greatly improved information on outages much faster and more efficiently. It integrates with operators existing customer relations platforms, enabling them to trigger communications and direct messages to affected parties, including initial outage, updates on progress, and confirmation of restoration. It can drive integrated voice response systems, publishing to online services, and distribution of e-mail, text, and social media alerts all via the customer preference management system to ensure customers only receive messages that matter to them via the channels they specify.


Benefits


Improve Customer Relations

Provide customers with near-real-time information of their choosing.

Reduce Cost

Automate a process that historically has been done manually, saving time and costs.

Enhance Communications

Take advantage of social media and text message services to replace traditional phone calls and recordings.

Intergraph InService

Restore power quickly and efficiently.

London Hydro

London Hydro uses outage management system and interactive voice response to streamline customer communication during outages and improve customer satisfaction.

Related Resources

We will be able to notify our customers via text or e-mail when the power goes out, when updates are made, or when the power is restored.

Gregory Kelly

Applications Systems Manager, Westar Energy