As the sole distribution network for gas and electricity in the City of Brussels, Sibelga provides utility services to more than 1.8 million individuals living within 19 municipalities. With more than a million connection points between electric and gas networks, Sibelga manages a vast amount of utility specific data to deliver services to its customers.
Using an obsolete geographical information system without vendor support, Sibelga required a new GIS solution that would reduce the cost of software updates. The modernization of Sibelga’s system needed to streamline data-flows between departments by integrating multiple GIS systems and dispatch tools, as well as simplify its IT architecture. Additionally, Sibelga wanted a tool to manage the complete asset life cycle, ensuring efficient and accurate workflow processes.
Sibelga selected Hexagon Safety & Infrastructure's Intergraph G/Technology and GeoMedia suites to meet its accelerating GIS and data management requirements. With the flexibility to configure data models for electricity and gas utilities, Hexagon’s solution provides essential support for Sibelga’s day-to-day operations and asset management needs.
The solution, known at Sibelga as “ATLAS,” is used across multiple departments, including operations, dispatching, asset management, service connections, and IT. Additionally, the system promotes end-to-end network management with real-time data access, network reporting and analysis, project management, meter integration, incident response, and more.
The integration of all graphical and alphanumeric asset data into a single, unified database has substantially improved data quality and timeliness, leading to greater operational efficiency and performance. With the ability to perform critical analysis of asset and resource data, Sibelga is able to direct more attention to the enhancement of its customer service experience.