Uttar Pradesh Police Manage India’s Largest Response System with Integrated Public Safety Solution

To better serve its 220 million citizens and respond to 100,000 daily calls, Uttar Pradesh Police deployed our integrated public safety software to centralize dispatch operations and coordinate response efforts for multiple agencies.


The Challenge

Uttar Pradesh Police is the largest police force in India and among the largest in the world, with 250,000 police officers in 75 districts. The organization serves a population of more than 220 million spread across 243,000 square kilometers.

With no standardized, coordinated incident management system in place to ensure timely response, Uttar Pradesh Police set out to revolutionize public safety services with UP 100, a comprehensive response system that could serve the needs of the entire state. To support this project, the police force needed a scalable and reliable incident management system – one that was already proven in the field by a large number of agencies and users.

The Solution

For the UP 100 project, Uttar Pradesh Police selected Hexagon Safety & Infrastructure’s Intergraph Computer-Aided Dispatch (I/CAD) system to enhance incident management and centralize emergency response into one operations center.

With 250 call takers and 150 dispatchers and thousands of officers in the field, the UP 100 Emergency Operation Center relies on Hexagon’s advanced call-handling and dispatching capabilities to manage 100,000 calls per day via its emergency hotline services.

In addition to the core call-taking and dispatching applications, Hexagon deployed applications for district supervisors and field officers, including Hexagon’s Intergraph Mobile Responder app, which provides mobile dispatching functionality on smartphones and tablets. Hexagon also developed other applications, such as a patrol management application and a citizen mobile app.

With Hexagon’s suite of public safety solutions in place, urban areas are experiencing three-to five-minute response times. Rural areas are benefitting the most, where response times have been cut in half.

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