When implementing any new technology, organizations need internal buy-in and a real culture shift to ensure new processes and ways of operating are fully embraced by end users. This reality is certainly true for implementing mobile technologies.
As Hexagon Safety & Infrastructure’s mobile product manager, I firmly believe that police agencies planning or transitioning to mobile technologies should take the right steps to ensure officers understand the operation and workflow changes inherent with mobility. I also think it is critical to get users excited about what’s to come before initializing this momentous step forward. And it isn’t hard to do.
Here’s a look at four change management principles to help your agency successfully plan for and transition to using mobile technologies in the field.
- Talk to field officers and other end users
It sounds so simple and it is. By talking to officers and first responders in the field, you will increase their comfort level, better manage their concerns and expectations, and show that the agency is committed to advancing law enforcement.
- Be committed and supportive of change
ICT needs to support field officers and first responders. Officers need to know that the technology is configurable, flexible, and intuitive to fit their needs.
- Focus on the benefits of individuals first – not the team
Whether an officer is 20 or 60, focusing on the technology’s benefit to the individual can greatly reduce doubts and concerns about using the technology.
- Create a culture that embraces and encourages change
Change is inevitable. To be successful your agency should look to bring change to the process beyond the initial adoption and learning curve phase. For example: create an open-door policy or monthly feedback loop to encourage honesty and foster innovation.
Mobile technology is here to stay. And the evidence suggests it will only become more valuable and used by police and law enforcement in the foreseeable future.
If you want to learn more about advancing your police agency through mobile technologies, get the e-book, "Public Safety in the Age of Connectivity," created by PoliceOne.com and Hexagon Safety & Infrastructure. In it, you’ll discover how integrated communication systems and mobility make cities and officers safer.
Waylon Kenning is the product manager for handheld public safety apps within the HxGN OnCall portfolio. Based in Toronto, Canada, and originally from New Zealand, Waylon was embedded within the New Zealand Police learning real world examples of how mobility can help officers. Before Hexagon, Waylon was involved with the creation of mobile apps for one of New Zealand’s largest organizations as well as creating a mobile-focused start-up for energy companies. Outside of work, Waylon is a travel vlogger and can be found on YouTube fighting and laughing around the world with his wife, Kathryn.