Our incident management solutions coordinate critical information and resources and track developing situations in real time. Through immediate and complete information about events and units, our solutions help multi-agency centers andtheir partner agencies respond to incidents with speed and efficiency.

With our computer-aided dispatch system, call-takers, dispatchers, and supervisors benefit from streamlined tools to field calls, create and update events, and manage resources, including multiple agencies and jurisdictions. Police, fire, emergency medical services and other partner agency personnel increase productivity through mobile applications and data.

Flexible and scalable, our multi-agency CAD enables consolidated centers to manage multiple agencies from one location, while also supporting the specific business rules and workflows of each agency served. Our solutions also enable virtual consolidation, with multiple agencies and locations sharing a common system. Whether in the communications center, the station, en route, or on scene, personnel can access actionable information whenever and wherever needed.

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Records management systems are fundamental to law enforcement. They serve agencywide needs, aiding operational management, case management, investigations management, resource management, reporting, and more. For consolidated centers that manage police IT, our police and law enforcement records management systems provide enterprise wide access to timely and accurate information about people, places, and incidents. Available through workstations, mobile devices, and the cloud, our solutions dramatically improve police and law enforcement efficiency and effectiveness.

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From the PSAP to the field, the primary responsibility of a public safety agency is to respond to calls for service and render aid as quickly and efficiently as possible. As some agencies grapple with declining budgets and public trust, a robust analytics system promotes optimal agencywide performance using one simple tool – a reliable source of data.

Deployable on-premises or in the cloud, HxGN OnCall Analytics offers real-time dashboards and visual reporting to provide decision-makers with situational awareness at all levels. The ability to assess the number and availability of units in the field gives agency leaders the crucial information and agility needed to make split-second decisions.

The ability to drill-down on historic reports enables decision-makers to assess processing, arrival, and total service times to determine if and where changes are needed. Inside the call center, analytics software can track call volumes and operator activity to determine if there are enough dispatchers available or if a scale-up is necessary. Supervisors can also use it to measure workflows and efficiency while taking worker well-being into account.

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Natural disasters and large-scale public events create challenges far beyond the scope of day-to-day incidents. Our solutions provide emergency operations centers (EOCs) and multiple organizations with reliable information, clear and unambiguous communications and tools to adapt to rapidly changing situations.

With our computer-aided dispatch system, agencies can create special zones, implement predefined standard operating procedures, and operate additional control rooms, including remote or mobile command centers. With our major events and geospatial software, emergency operations centers, command staff, and multiple, diverse organizations can collaborate, sharing and accessing critical informationduring planning, response, and recovery.

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