Serving more than 2.5 million residents in Toronto, Canada, the Toronto Police Service implemented Hexagon Safety & Infrastructure’s Intergraph Comupter-Aided Dispatch (I/CAD) system in 1994.
With the initial implementation, many existing applications developed by Toronto Police needed to be interfaced with I/CAD. The integrations included in-house systems allowing duty sergeants to view street activities, alternate reporting unit applications to take care of lower priority calls, and third-party in-car screens. Throughout the years, the agency began to add other public safety solutions to address evolving operational requirements, such as web-based dispatch.
Looking to support its officers with automatic vehicle location (AVL) integration and real-time, in-car mapping and navigation, the Toronto Police Service needed to upgrade its legacy CAD system with a state-of-the-art dispatch solution with better mobile capabilities.
The Toronto Police Service Information Systems Division worked closely with Hexagon Safety & Infrastructure to ensure a seamless integration of mobile dispatch capabilities with its existing computer-aided dispatch system. Hexagon configured the mobile solution to fit the agency’s specific needs, using extensive input from field personnel.
Completed in five months, the agency-wide rollout included installing mobile workstations in 500 vehicles and training 1,800 officers. Hexagon’s mobile dispatch solution enables supervisors to monitor and track the location of field personnel via the integrated CAD map and AVL capabilities, which display the location of unit and events. As soon as an officer logs into their mobile dispatch system, they are trackable. These new tracking capabilities enhance officer safety and optimize the dispatch of officers to events. With the mobile dispatch solution, Toronto Police can cordon off areas in response to emergency events, natural disasters, criminal investigations, or city-sponsored activities.
The mobile CAD map also enables officers new to the Toronto area to find specific locations quickly and easily via visual routing maps and directions. Additionally, since Toronto is a melting pot of many nationalities, the mobile dispatch solution provides a user-friendly language skills search, which allows Toronto Police to quickly locate and contact officers with the translation skills needed for a particular situation. All this can be done from the officer’s patrol car – streamlining the dispatch process and reducing response times.