The City of Newport News, Virginia, Connects Live Video Surveillance to Dispatch System and Workflows

To better serve its community, Newport News identified the need to consolidate live video feeds into a common operating picture for more effective surveillance, better situational awareness, and multi-agency collaboration.

 

The Challenge

With Virginia’s fourth largest municipal police department, the city of Newport News has 180,000 citizens, a major naval shipyard, a joint army and air force base, and the College of William and Mary. Newport News is a city with public safety needs and scenarios as diverse as the communities that inhabit it.

After experiencing a significant rise in crimes rates in its southern precinct, Newport News officials deployed video surveillance cameras across the city. Although crime rates dropped, operators at the city’s public-safety answering point found monitoring numerous video feeds cumbersome and inefficient. They also found it difficult to efficiently dispatch police, fire, and emergency medical services based on events monitored on live video feeds.

To better serve its community, Newport News identified the need to consolidate live video feeds into a common operating picture for more effective surveillance and situational awareness.


The Solution

Newport News selected Hexagon Safety & Infrastructure to help the city achieve more efficient and effective video monitoring and incident management through an integrated solution – one that connects and correlates video surveillance with dispatch capabilities for better situational awareness, faster response times, and more informed decision-making.

Powered by Hexagon’s Intergraph Video Responder, Newport News’ city-wide video network is seamlessly integrated with the PSAP’s Intergraph Computer-Aided Dispatch (I/CAD) system. Access to live video feeds gives dispatchers real-time insight into events unfolding on the ground, helping them better prepare first responders.


Also Explore

I/CAD Call Handling & Dispatching
Enhance the speed and efficiency of call handling and dispatching.
Polícia e Ordem Pública
Resolva incidentes, reduza a criminalidade e melhore a segurança pública.
Video Responder Demo
Integrate video feeds into dispatch workflows for better situational awareness.