Three Approaches to Collaborative Public Safety

Growing demands. Increasing complexity. Evolving technology. Changing expectations. Shrinking resources. These are just a few of the challenges facing public safety agencies today.

Multi-agency collaboration goes a long way to address these issues. Here are three examples of public safety agencies who greatly benefited from collaboration – not only across multiple agencies, but jurisdictions, too.

Sonoma Public Safety Consortium (SCPSC)
The Tubbs Fire was California’s second-most destructive wildfire, destroying more than 36,807 acres (149 km2) of land in 2017. As the wildfire burned, emergency calls coming into the SCPSC public safety answering point (PSAP) increased by 822% within just a few hours.

The agency’s computer-aided dispatch (CAD) system was able to handle this increased call volume, despite having more than 600 fire, police, and EMS events pending at one time. The system’s resiliency was key in helping SCPSC and member agencies respond to the destructive wildfire.

Calgary 911
One of the largest public safety communications centers in Canada, Calgary 911 answers more than 1 million calls per year. The agency leverages industry-leading call-taking and dispatch systems to streamline operations, increase call-handling capacity, and better serve multiple public safety agencies.

With centralized dispatching operations, Calgary 911 has increased officer effectiveness and enhanced citizen services by streamlining the flow of critical information.

South Sound 911
When dispatching and radio systems in Pierce County, Washington, failed to meet expectations during several high-profile incidents, it brought 41 public safety agencies together and built a new regional agency – South Sound 911 – to provide 24/7 call-taking, dispatch, and records management service.

The result? Police and fire departments can seamlessly work together. And because South Sound 911 consolidated systems, vendors, and maintenance contracts, the new and improved system is saving taxpayers money.

How can your agency reap similar benefits and more? By leveraging the cloud and Hexagon’s new next-generation public safety portfolio to empower multi-agency public safety communications collaboration.

To learn more about multi-agency collaboration:

  • Visit us at APCO booth 931, August 11-14, in Baltimore, Maryland
  • Visit us at CACP booths 613, August 11-14, in Calgary, Alberta
  • Explore the new HxGN OnCall Portfolio

 


About Kristen Goode
Part of Hexagon’s Safety & Infrastructure division since 2015, Kristen Goode is a marketing specialist and focuses on global marketing initiatives. She has a B.S. in public relations from the University of North Alabama and a M.S. in integrated marketing communications from West Virginia University. Her favorite part of working with Hexagon is listening to customers tell stories of how they’re making the world a safer, smarter place to live.