With weather-related outages and customer expectations on the rise, times are changing for utility providers. Gone are the days of simple customer billing inquiries and service interruption calls. Today’s utility customer expects access to real-time outage information and restoration times via online portals, social media, email messaging and text-based notifications.
In this month’s issue of PowerGrid International magazine, Intergraph’s Executive Technical Manager of Business Development Eric Charette pens the cover story, discussing a new approach that delivers real-time utility outage information to customers. The new approach incorporates real-time conditions such as network damage, field crew availability, storm magnitude, road closures, routing and weather conditions in a multi-stage process that spans the lifecycle of the outage event.
Father. Tech writer. Digital marketing ninja. Justin Dinger has a decade of marketing and communications experience with enterprise technology, software, and IT service companies. For Hexagon Safety & Infrastructure, Dinger has a hand in digital strategy, content marketing, and social media management.