I/CAD Call Handling & Dispatching

I/Dispatcher provides complete capabilities for call-taking, dispatching, and resource management. It features dialogue and map-based views of calls, events, and units and automatically recommends and routes resources based on location, availability, skills, and more. With I/Dispatcher, call-takers, dispatchers, and supervisors can verify calls, create events, and dispatch and monitor resources quickly and confidently.

Through interfaces to external systems, users can automate event creation from alarms; run queries on records and external databases; communicate in real time with field personnel via mobile computers, smartphones, radios, and more; and track and monitor AVL and GPS-enabled units and personnel for better resource management, situational awareness, and personnel safety.

A subset of I/Dispatcher, I/Calltaker supports call entry, event creation, and automatic call routing for organizations that separate call-taking and dispatching functions. An add-on component, I/AutoDispatch identifies and schedules dispatching of units for non-emergency situations, balancing workload and optimizing resources for planned jobs.

Intergraph OnCall Viewer is an easy-to-use, cost-effective solution that extends access to Intergraph Computer-Aided Dispatch (I/CAD) data and basic functions. It takes pressure off call-takers and dispatchers by allowing authorized users outside the control room to view live operations, search live and historic information, and create non-emergency events. The simple, self-serve application delivers immediate access to up-to-the-minute situational information for analysis and sharing.

With Intergraph OnCall Viewer, managers and supervisors can find information faster and maintain constant visibility and control, even away from their desks. The web-based solution works with I/CAD out-of-the-box to avoid setup costs, such as data connection, schema mapping, dashboard and query configurations, and user access control. Intergraph OnCall Viewer gives law enforcement records clerks and other public safety personnel secure access to I/CAD records, enabling any user to fulfill information requests in real time.

Intergraph OnCall Dispatcher provides core call-taking and dispatching via browsers. It features a highly productive, easy-to-use interface and workflows that are simple to deploy and maintain across multiple sites.

It extends dispatching capabilities to remote, supervisory, and occasional-use roles, to deliver wider incident management support at significantly lower cost than full call-taking and dispatching seats. It also enables smaller agencies to leverage the capabilities and benefits of a shared dispatch system without the capital and operational costs of installed clients or virtualization. And in situations where a PSAP has become inoperative, Intergraph OnCall Dispatcher provides a rapidly deployable contingency CAD client, increasing resilience and ensuring continuity of operations.

Intergraph OnCall Dashboard keeps control rooms and managers aware of current operations and developing trends for events and first responder units without the cost and overheads of custom dashboards. By combining summarized live data and rolling short-term data histories, Intergraph OnCall Dashboard delivers a rich, yet concise, single-source overview of PSAP operations.

With out-of-the-box data connections to the Intergraph Computer-Aided Dispatch (I/CAD) system, pre-configured dashboard gadgets, and web access, Intergraph OnCall Dashboard is simple to use, easy to deploy and maintain, and requires minimal training.

To support Next Gen 911 initiatives, communications centers need tools to more tightly integrate telephony and leverage voice, text, and multimedia data. Intergraph Communications Controller integrates voice, text, and data in one easy-to-use system for Next Gen 911 workflows. It enables call control and event creation in a single environment with common call management functions.

With Intergraph Communications Controller, agencies can interact with different communications systems and consume new data and services. Users can associate multiple calls with events and view answered and pending call locations on the map, providing critical information earlier in the process.

With Intergraph Communications Controller, agencies can improve information, reduce errors, and enable Next Gen 911 workflows.

Information from CCTV, traffic cameras, crime cameras, and other video surveillance systems can provide critical insight to incidents. Video Responder integrates video feeds into dispatcher workflows for better situational awareness. Video Responder automatically displays the closest feed to an event and enables users to access multiple feeds simultaneously. Users can also monitor live feeds and create events based on observed incidents. With Video Responder, obtain more complete incident information and enhance the value and effectiveness of video surveillance deployments.