HCR ManorCare Implements Point of Care Kiosks

HCR ManorCare uses kiosks to help nurses document full course of treatment at point of care delivery and increase revenue.

The Challenge

As a leading provider of short- and long-term medical and rehabilitation care with nearly 60,000 employees, HCR ManorCare wanted to improve patient care and increase profitability. To achieve that goal, the company needed to place computer kiosks outside patient rooms so nurses could quickly enter the treatment each patient receives, right after they receive it.


The Solution

After completing a competitive evaluation process for the kiosk hardware, HCR selected Hexagon’s solution for its Point of Care project. HCR implemented 3,500 kiosk units within its 282 skilled nursing facilities while ensuring compliance with CMS, HIPAA, state, and local regulations. The project involved installing computer kiosks, wiring electrical and data cabling, training staff, and converting business processes to ensure nurses could quickly document the full course of treatment at the point of care delivery. At facilities implementing the kiosks, HCR has achieved a significant gain in average revenue without significantly increasing monthly costs.


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