Halton Regional Police Service Improves Field Operations and Workflows Using Mobile Application

To improve field operations and work-flow efficiencies, Halton Regional Police Service deployed a mobile dispatch and response application to connect its officers with real-time incident data and task-specific policing information.


The Challenge

Part of the Greater Toronto Area in Ontario, Canada, Halton Regional Police Service (HRPS) ensures the safety of more than 500,000 citizens across 1,000 square kilometers in one of Canada’s fastest growing regional municipality. While Halton has been named Canada’s Safest Regional Municipality, Halton Regional Police Service continually researches technology solutions to help it improve service delivery and operational efficiencies.

Wanting a better way to connect its field officers with incident response data, Halton Regional Police Service required a mobile application that would push information from its computer-aided dispatch system to smartphones and tablets. The agency needed a solution that would allow officers to collect, share, and access task-specific policing data in real time.

The Solution

Halton Regional Police Service selected Hexagon Safety & Infrastructure to help the agency deploy a mobile dispatch and response application on smartphones and tablets.

Powered by Intergraph Mobile Responder, Halton Regional Police Service has been able to seamlessly connect field officers to computer-aided dispatch data and task-specific information. With Intergraph Mobile Responder, officers are no longer tethered to patrol vehicles to communicate with dispatchers, access records data, or feed relevant policing information back into Halton’s command center. Being able to perform these tasks on the go with a smart device has reduced communication and data retrieval times between the agency’s officers and dispatchers, improving field operations and work-flow efficiencies.

For Halton’s officers, Intergraph Mobile Responder provides a greater sense of safety because it enables them to update dispatchers with their location by typing it into the system or by using GPS tracking. With this capability, dispatchers know where officers are located in the event more officers need to respond to an incident or other public safety services need to be dispatched for assistance.

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