Computer Aided Dispatch Software
for Emergency & Disaster Management

A subset of HxGN OnCall Dispatch | Advantage, HxGN OnCall Dispatch | Call-Taker allows public safety agencies to view, accept, and manage calls for service, and create, update, and forward event records. Optional modules deliver advanced call-handling capabilities, including structured call-handling and those required to support NG911/112 and message-based communications with the PSAP.

Agencies can use Call-Taker with HxGN OnCall Dispatch | Viewer to offer call-taking and dispatch services via separate teams. The solution is also available for use with HxGN OnCall Dispatch | Essentials for agencies that provide call-taking using simple dispatch workflows.

HxGN OnCall Dispatch | Essentials, a subset of HxGN OnCall Dispatch | Advantage, delivers simple dispatch workflows to public safety agencies. It is available for use with optional modules, including HxGN OnCall Dispatch | Call-Taker.

HxGN OnCall Dispatch | Viewer provides a simple, cost-effective way to extend access to live dispatch information and basic functions while taking pressure off PSAP staff. Through a web browser, users outside the control room can view live operations, search live and historic information, and create non-emergency events. The solution features:

• Easy-to-use, self-service web access to CAD records
• Supervisory and non-emergency workflows
• Diverse role support

Agencies with separate call-taking and dispatch functions can fulfill call-taker needs by deploying Viewer with HxGN OnCall Dispatch | Call-Taker.

Increase agility and cut management overhead with HxGN OnCall Dispatch | Administrator, a powerful browser-based tool that provides simple, centralized control of the system. Administrator streamlines configuration, maintenance, and updating of clients, both in offices and units. It supports UI customization, such as laying out screens and forms, adding data fields, and overriding labels. It also provides secure, flexible access control to data and functionality with role- and group-based definitions. The solution features:

• Centralized system control
• Streamlined deployment
• Code-free customization
• Flexible and robust access control
• Easy data transfer between environments
• Robust workflows
• Simple software and configuration updates

Administrator offers a single sign-on option and uses industry-standard authorization protocols to secure access to the system. All configuration is stored as data, so updates do not affect user configuration.