Metropolitan Washington Airports Authority Integrates Computer-Aided Dispatch and Alarms

Needing to unify public safety and physical security, Metropolitan Washington Airports Authority implemented an integrated solution for dispatch, alarms, video, and multiple agency interoperability that improves response times.


The Challenge

The Metropolitan Washington Airports Authority (MWAA) oversees two major airports in the Washington, D.C., area – Ronald Reagan National and Washington Dulles. The agency’s Office of Public Safety is committed to protecting passengers and employees from terrorism, fire, medical emergency, and exposure to other hazards.

As a non-traditional public safety answering point (PSAP), MWAA’s consolidated communications center provides and accepts mutual aid among its responders and those from nearby jurisdictions. It responds to calls from its two airports and monitors activity from perimeter to terminal. With the responsibility to protect more than 41 million travelers annually, the center needed the smartest way to respond and prioritize incoming calls and transform data from video, alarms, and access control systems into actionable information for emergency dispatchers.

The Solution

MWAA chose Hexagon Safety & Infrastructure for its Intergraph Computer-Aided Dispatch (I/CAD) system, alarms and video data integration, multi-agency interoperability, and experienced technical support. Hexagon’s industry-leading I/CAD system is the hub of the communications center, supporting the agency’s incident management and providing an interoperable platform for sharing information.

In addition to its multi-campus and multi-agency CAD capabilities, MWAA’s communications center gathers security data from both airports via Intergraph Security and transfers it directly into CAD for immediate response. This data may result from breaches detected by access control systems, anomalies seen by surveillance cameras, fire alarms, and various automatic alerts.

Intergraph InPursuit RMS further improves operations by enabling real-time access to law enforcement records. Hexagon’s integrated solutions help MWAA improve critical information sharing, reduce overall response times, and improve safety and security at the airports.

Also Explore

Intergraph Computer-Aided Dispatch
Software di gestione degli incidenti leader del settore.
Intergraph Security
Rapidly and effectively detect, assess, and respond to threats.
BWI Airport
Maryland Aviation Administration integrates physical security management and dispatch systems to streamline multi-agency incident response at BWI Airport.