HxGN LIVE Sneak Peek: Oncor Customer Spotlight

June just keeps getting closer and closer. And so does HxGN LIVE in Las Vegas, Nevada. The word around the Interweb is that the HxGN LIVE conference is a great training and professional growth opportunity. It’s also an amazing way to connect with industry experts, connect with your peers from around the world, and connect with us.

Here’s another sneak peek of Intergraph’s Smart Infrastructure sessions.

Customer Spotlight: How Oncor is Improving Its Customers’ Experience
In 2007, Oncor – Texas’ largest regulated electric delivery business – decided it was time to replace its existing, home-grown outage management system. Following a multi-phase approach, Oncor successfully implemented a single user interface for all its operators, incorporating key components such as mobile workforce management, outage management, integrated advanced metering, and distribution network analysis. As part of this initiative, Oncor implemented a Continuous Improvement Initiatives Framework to further develop its culture of excellence and innovation in taking care of its customers. It applied its first Continuous Improvement Initiative, “Power On – Deliver Strong,” to improve its customers’ experience during power outages. Attend this session to hear how Oncor is using these initiatives to strengthen its operations and enhance customer communications during both planned and unplanned outages. This includes knowing anytime a customer is out of power, knowing when a customer has their power restored, and accurately communicating outage information to all customers.

If you’re interested in learning more about our HXGN LIVE conference sessions, visit our sessions page.

Let’s connect at HxGN LIVE. Register today!


About Justin Dinger

Father. Tech writer. Digital marketing ninja. Justin Dinger has a decade of marketing and communications experience with enterprise technology, software, and IT service companies. For Hexagon Safety & Infrastructure, Dinger has a hand in digital strategy, content marketing, and social media management.