Consolidation Improves Public Safety & Reduces Costs

Needing to consolidate operations and streamline dispatch workflows, Calgary 911 required a suite of public safety solutions that would allow it to collaborate, share information, and better serve multiple response agencies.

Calgary 911 Consolidates Computer-Aided Dispatch Operations and Reduces Costs

The Challenge

As one of the largest consolidated public safety communications centers in Canada, Calgary 911 answers and evaluates more than 1 million emergency and non-emergency calls per year. The center’s officers handle calls and manage events for police, fire, emergency medical services, and other agencies.

Needing to consolidate operations, streamline dispatch workflows, and better serve multiple response agencies, Calgary 911 required a system that would allow it to collaborate and share information efficiently and effectively.


The Solution

A longtime customer of Hexagon’s Safety & Infrastructure division, Calgary 911 selected its industry-leading computer-aided dispatch (CAD) software. The system has become central to Calgary 911’s day-to-day operations and incident management capabilities. With Hexagon’s in-vehicle application and native app for smart devices, Calgary 911 has streamlined the flow of critical information to personnel in the field.

For interoperability and CAD-to-CAD connectivity, Calgary 911 uses Hexagon’s integration platform that enables rapid, affordable interface development tailored to the organization’s specific speeds. These consolidated operations and systems yield a positive return on investment through increased public safety and reduced 



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"Hexagon’s solutions, knowledge, and support have allowed us to provide the best service to our citizens and partner agencies."

Doug Odney

Acting Commander Calgary 911