Digital technologies can improve communications during large-scale outage events. Our Outage Notifications solution enables operators to harness Intergraph InService’s outage analysis and prediction capabilities to deliver greatly improved information on outages much faster and more efficiently. It integrates with operators’ existing customer relations platforms, enabling them to trigger communications and direct messages to affected parties, including initial outage, updates on progress, and confirmation of restoration. It can drive integrated voice response systems, publishing to online services, and distribution of e-mail, text, and social media alerts – all via the customer preference management system – to ensure customers only receive messages that matter to them via the channels they specify.
Provide customers with near-real-time information of their choosing.
Automate a process that historically has been done manually, saving time and costs.
Take advantage of social media and text message services to replace traditional phone calls and recordings.