Learn About Our Support
Your investment in our software is also an investment in your organisation’s future. Our customer support team is here to help you protect that investment.
In today’s competitive business environment, your investment in software and business systems is also an investment in your organisation’s future and in the customers and communities your organisation serves. At Hexagon's Safety, Infrastructure & Geospatial, our success is measured by your success. Serving as a global provider with offices around the world, we have staff ready to assist you with all your support needs.
Hexagon's Safety, Infrastructure & Geospatial offers support & maintenance plans to suit your business requirements. Options available are: Business Hours support (Mon-Friday 09:00 – 17:00, exc. Public holidays); 24x7 all year support for critical operations; remote system access for complete problem diagnostic support; online self-help support; access to new software releases.
Our online support portal delivers an engaging personalised experience where you can access the same online tools and information used by our support services personnel. Search the Knowledge Base, submit and update Service Requests, track the status of your requests, access the latest product information available, and much more.
We understand customer satisfaction is paramount to business success. Our personal touch and dedication are among the major reasons we enjoy long-lasting relationships with our clients.
For information on initiating a support contract or enhancing an existing contract, please contact your Hexagon account manager or email firstname.lastname@example.org