Improve collaboration, efficiency, and public safety.

Case Study
Office of Unified Communications Leverages Multi-Agency Dispatch
Needing to consolidate call-taking and dispatch in the U.S. capital, Washington, D.C.’s Office of Unified Communications implemented a multi-agency incident management system, including mobile and analytics software.


Optimize Resources

Optimize resource utilization through common services, systems, and data.

Improve Operations

Improve resource management and the availability of critical information across multiple agencies.

Enhance Workflows

Support consolidated systems and operations, while also enabling specific partner agency needs and workflows.

Explore Solution Capabilties

Incident Management

Our incident management solutions coordinate critical information and resources and track developing situations in real time. Through immediate and complete information about events and units, our solutions help multi-agency centers and their partner agencies respond to incidents with speed and efficiency.

With our computer-aided dispatch system, call-takers, dispatchers, and supervisors benefit from streamlined tools to field calls, create and update events, and manage resources, including multiple agencies and jurisdictions. Police, fire, emergency medical services and other partner agency personnel increase productivity through mobile applications and data.

Flexible and scalable, our multi-agency CAD enables consolidated centers to manage multiple agencies from one location, while also supporting the specific business rules and workflows of each agency served. Our solutions also enable virtual consolidation, with multiple agencies and locations sharing a common system. Whether in the communications center, the station, en route, or on scene, personnel can access actionable information whenever and wherever needed.

Records Management

Records management systems are fundamental to law enforcement. They serve agencywide needs, aiding operational management, case management, investigations management, resource management, reporting, and more. For consolidated centers that manage police IT, our police and law enforcement records management systems provide enterprisewide access to timely and accurate information about people, places, and incidents. Available through workstations, mobile devices, and the cloud, our solutions dramatically improve police and law enforcement efficiency and effectiveness.

Performance Management

Emergency services must meet response time standards and monitor and measure performance. Our public safety analytics software leverages computer-aided dispatch systems, records management systems, and other data sources for better reporting, analysis, and evidence-based decision making.

Our business intelligence software helps agencies mine, monitor, and analyze massive amounts of incident and response data and report the results for performance measurement and resource planning. Our incident analysis and mapping software helps agencies visualize and analyze information for location intelligence. With tools for real-time and historic reporting and analysis, we help multi-agency centers identify trends and determine resource needs.

EOCs & Major Events

Natural disasters and large-scale public events create challenges far beyond the scope of day-to-day incidents. Our solutions provide emergency operations centers (EOCs) and multiple organizations with reliable information, clear and unambiguous communications and tools to adapt to rapidly changing situations.

With our computer-aided dispatch system, agencies can create special zones, implement predefined standard operating procedures, and operate additional control rooms, including remote or mobile command centers. With our major events and geospatial software, emergency operations centers, command staff, and multiple, diverse organizations can collaborate, sharing and accessing critical information during planning, response, and recovery.

[Hexagon] offers a COTS solution that is highly configurable and...allowed us to provide a cost-effective hosted solution.
Glen Miller
Director of IT, E-Comm