As the emergency call-taking and dispatch service for fire, police, ambulance, and state emergency services, Emergency Services Telecommunications Authority (ESTA) serves more than 5.5 million residents across the state of Victoria in southeastern Australia.
To improve communication and data sharing to the agencies it serves, ESTA needed an interoperability solution for its computer-aided dispatch (CAD) system. ESTA wanted the solution to share its accumulated CAD data related to incidents and response, as well as receive relevant incident data from those organizations in real time.
Building upon a successful incident management solution from Hexagon Safety & Infrastructure, ESTA implemented Hexagon’s interoperability solution for I/CAD and Microsoft BizTalk server to provide critical, real-time communication and data sharing with first responders.
With I/CAD and Microsoft BizTalk server, ESTA is able to easily share information with the five agencies it serves by segmenting the data specific to the organization, allowing the agencies to push data back to ESTA in real time. Multi-directional communication and data sharing creates a free flow of information between the agencies, creating better situational awareness and improving incident response capabilities.