Customer Relations

Enhance communication and build trust.

London Hydro (Ontario / Kanada) nutzt Störungsmanagement-System, um den Kundenservice zu verbessern

Um während Versorgungsausfällen alle verfügbaren Kräfte zur Störungsbehebung einsetzen zu können, nutzt London Hydro im kanadischen Ontario ein Störungsmanagementsystem und ein interaktives Sprachdialogsystem, das die Kundenkommunikation in Störungsfällen strafft und die Kundenzufriedenheit erhöht.

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London Hydro (Ontario / Kanada) nutzt Störungsmanagement-System^^^ um den Kundenservice zu verbessern

Water utilities have a strong focus on customer service, and must perform to regulatory targets. We help water companies improve customer satisfaction through better asset management, faster reinstatement of service, and enhanced communications and interaction with their water provider.

By harnessing the network and operational records maintained by our GIS, water providers can streamline fault logging, equip call center staff with greater insight, deploy customermobile apps, provide richer content to customer-facing websites and online services, and plan emergency water supplies.




Benefits


Raise Customer Satisfaction

Increase customer satisfaction through more immediate, reliable, and tailored outage communications.

Give Customers Choices

Allow consumers to customize the type of information they receive and the communication channels they use to receive it.

Optimize Information

Harness existing data in outage management and customer systems to generate and communicate more reliable outage information.

Explore Solution Capabilities

We have saved time and given our staff the ability to focus on restoring power during outages rather than fielding customer calls.

Syed Mir

Vice President Corporate Services & CIO, London Hydro [No text in fild]

Intergraph Outage Notifications

Rasche Bereitstellung von detaillierten Störfall-Warnungen in der Versorgungsbranche.

Intergraph InService

Stellen Sie die Stromversorgung schnell und leistungsfähig wieder her.

Intergraph NetWorks

Erweitern Sie die Funktionen von Intergraph G/Technology und stellen Sie dem gesamten Unternehmen Engineering- und Netz-Betriebsinformationen bereit.