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London Hydro (Ontario / Kanada) nutzt Störungsmanagement-System, um den Kundenservice zu verbessern

Um während Versorgungsausfällen alle verfügbaren Kräfte zur Störungsbehebung einsetzen zu können, nutzt London Hydro im kanadischen Ontario ein Störungsmanagementsystem und ein interaktives Sprachdialogsystem, das die Kundenkommunikation in Störungsfällen strafft und die Kundenzufriedenheit erhöht.

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London Hydro (Ontario / Kanada) nutzt Störungsmanagement-System^^^ um den Kundenservice zu verbessern

Water utilities have a strong focus on customer service, and must perform to regulatory targets. We help water companies improve customer satisfaction through better asset management, faster reinstatement of service, and enhanced communications and interaction with their water provider.

By harnessing the network and operational records maintained by our GIS, water providers can streamline fault logging, equip call center staff with greater insight, deploy customermobile apps, provide richer content to customer-facing websites and online services, and plan emergency water supplies.




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We have saved time and given our staff the ability to focus on restoring power during outages rather than fielding customer calls.
- Syed Mir Vice President Corporate Services & CIO, London Hydro [No text in fild]