Dispatch, Mobile and BI Solutions Enhance Response for FDNY

The Fire Department of the City of New York (FDNY) has selected Intergraph to update its incident response technologies. Intergraph’s computer-aided dispatch solution, I/CAD, and Mobile for Public Safety (MPS) will provide the foundation for dispatch and emergency operations for fire and emergency medical service (EMS) throughout New York City.

FDNY will also implement Intergraph’s I/NetViewer and I/NetDispatcher to enable web-based communications between dispatchers and personnel in the field. The department also purchased Intergraph’s Business Intelligence for data reporting and analysis and EdgeFrontier® to simplify the development of interfaces between IT systems through the technology implementation process.

“FDNY is one of the largest and most respected emergency response agencies in the world. Its members are sworn to not only protect life and property, but also to protect critical infrastructure of global importance,” said Bill Campbell, senior vice president, Americas, Intergraph Security, Government and Infrastructure. “We are proud to call FDNY our customer and to support such a prestigious agency.”

FDNY is the largest fire department in the United States and is universally recognized as the world's busiest and most highly skilled emergency response agency, providing fire protection, search and rescue, pre-hospital care and other critical public safety services to residents and visitors in the five boroughs of New York. The department has 10,500 fire personnel, more than 3,700 EMS personnel and runs more than 500 Fire units, and 1,000 Municipal and Voluntary EMS tours daily. In 2014, dispatchers processed and Fire Department personnel responded to a record-setting more than 1.6 million emergency calls.

More than 2,500 public safety and security agencies around the world rely on Intergraph software.

About Justin Dinger

Father. Tech writer. Digital marketing ninja. Justin Dinger has a decade of marketing and communications experience with enterprise technology, software, and IT service companies. For Hexagon Safety & Infrastructure, Dinger has a hand in digital strategy, content marketing, and social media management.