Outages are increasing because of more frequent and intense weather events, high energy demand, and aging infrastructure. At the same time, customer expectations are rising. These raised expectations, when combined with the uncertainty of changing markets and competition, mean that operators need to go beyond reducing outages and restoring service faster. They need to enhance the customer experience by providing better information and allowing customers to choose what information they receive and how they receive it.
We provide a range of solutions that help operators improve customer service, from automated outage notification, to improving estimated time of power restorations, to online information services and smartphone apps.