Welcome to CONNECT

Best Practices for Integrating Your Public Safety Solution

In this HxGN TV episode, we talk to Bill Hobgood, project manager, public safety team in the department of information technology, City of Richmond, Virginia about public safety technology integration. We discuss the growing importance of integration, best practices, and available tools that make integration easier for agencies.

OnDuty: A Behind-The-Scenes Look at a New Smart Police Mobile App

In this HxGN TV episode, APAC Marketing Director Fiona Quill discusses OnDuty with Duncan Kennington, one of Hexagon Safety & Infrastructure’s key architects behind OnDuty. During the interview, they discuss how OnDuty streamlines workflow and reporting, improves intra- and multi-agency collaboration, and optimizes police productivity.

Podcast: On the Go with Public Safety Mobile Solutions

In this podcast, we talk with Gina Steadman, product owner for mobile solutions with our Public Safety and Security division. Listen as we discuss rising mobile trends in public safety as well as how our mobile solutions are addressing the challenges of law enforcement and emergency response agencies.

Is There a Need to Upgrade America's 911 Emergency Call System?

Listen to our customer Steve Sounder, director, Department of 9-1-1 in Fairfax County, Virginia, and other panelists discuss the need to upgrade America's 911 emergency call systems on NPR’s syndicated radio program The Diane Rehm Show.

Bringing Flexible Solutions to Mid-market Public Safety Agencies

In this HxGN TV episode, we talk with David McDonald, vice president and general manager of public safety and security for Hexagon Safety & Infrastructure in the U.S., about bringing computer-aided dispatch and other technology innovations to mid-market agencies in the U.S. with Intergraph Express Implementation. 

Tips & Tricks: Ensuring Your Database Is Backed Up

Think about all of the information you have ever entered into your dispatch and records management system. What would happen if all of that data just disappeared? It is highly likely that your agency is backing up its database. But are you doing it the safest and most effective way possible? Here is a brief explanation of Scott Hanselman’s 3-2-1 rules for a database backup strategy.

HxGN LIVE Hong Kong Recap: A Successful First Conference

Last week marked the first HxGN LIVE conference in Asia, which attracted 3,500 attendees from across the Asia Pacific region to Hong Kong. Twenty-nine of those attendees – excluding China – took part in Hexagon Safety and Infrastructure’s Synergy track. Check out this recap of the conference.

ESB Networks Receives GIS Award from Ireland's National Geospatial Industry Association

ESB Networks, Ireland’s national electricity distribution company, was recognized by IRLOGI with its 2015 award for Best GI Application in the Public Sector. The award, which was announced at the GIS Ireland annual conference, was formally presented at a ceremony on November 18th to coincide with world GIS Day.

Swiss Chapter GeoForum: Hexagon Swiss User Conference Recap

On November 17th, the Swiss Chapter GeoForum hosted its 13th annual user conference in close collaboration with Hexagon Safety & Infrastructure. Around 120 customers from all business units were welcomed to attend this one-day event, which consisted of keynotes, live demonstrations, technology-specific discussions, and workshops.

Creating the New Customer Outage Experience Through Proactive Communication

Today’s utility customers are demanding more access to outage information from their providers. With smartphones, social media, mobile apps and the Internet of everything, utility customers want to consume that information from a variety of sources and across multiple communication modes. Automating the process of integrating the systems that have the information – the OMS – with the systems that interface with the customers (CIS, social media, the web) is the next evolution of improving the customer outage experience.