Keynote Recap – When Your Contingency Plan Fails

Bill Campbell, senior vice president of the Americas for Hexagon Safety & Infrastructure, kicked off his HxGN LIVE 2018 keynote, “When Your Contingency Plan Fails,” by discussing the multiple contingency plans U.S. Navy Seal Team Six created for its raid on Osama bin Laden’s compound in 2011. While over planning was necessary for Seal Team Six, Campbell pointed out that most city organizations and agencies would be overburdened by having four or five contingency plans given the rarity of events that require a “Plan B.”

Campbell then applied contingency planning and preparedness concepts to public safety agencies and infrastructure organizations. Natural disasters, terrorist attacks, cyberattacks, and more pose new risks and growing challenges to these groups. Campbell aligned the need for contingency planning and the complexity of incidents with Hexagon Safety & Infrastructure’s ability to manage and secures plans while ensuring customers have redundant systems for business continuity.

Campbell invited Deputy Chief Gord Perrier from the Winnipeg Police Service to the stage to discuss key drivers for policing today. Perrier discussed how chaotic incidents, growing service expectations, increased population growth, tighter budgets, amalgamation, data usage, and privacy concerns have shaped and changed how his agency operates and delivers services.

Perrier then shared a growing issue in Winnipeg where several contingency plans were unsuccessful, specifically around incident response where individuals had unmanaged mental health challenges. The agency and city decided to create a joint operations group to tackle the issue. Perrier highlighted the six points needed to successfully address the issue: embrace and understand privacy laws, involve industry leaders early, leverage cloud-based solutions, be digital first, use duplicate data storage when necessary, and leverage directional data sharing.

Following Perrier’s presentation, Campbell reiterated Perrier’s point regarding directional data sharing and its role in creating connected and more resilient cities. Campbell illustrated the connected city and Hexagon’s Safe Cities Framework, highlighting customers Baltimore-Washington International Airport and Alberta Health Services.

Campbell closed his keynote by quoting George Bernard Shaw, “The reasonable man adapts himself to the world. The unreasonable one persists in trying to adapt the world to himself. Therefore, all progress depends on the unreasonable man.” He urged everyone to take the “big leap” with Hexagon, reiterating what Ola mentioned earlier in the week.


About Justin Dinger

Father. Tech writer. Digital marketing ninja. Justin Dinger has a decade of marketing and communications experience with enterprise technology, software, and IT service companies. For Hexagon Safety & Infrastructure, Dinger has a hand in digital strategy, content marketing, and social media management.

Categories: HxGN LIVE, Safe Cities
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