New Zealand Police Improve Productivity with Mobile App

For better community policing and productivity, New Zealand Police selected Hexagon’s Mobile Responder to extend dispatch capabilities, putting real-time incident data into the hands of officers via smart devices.


The Challenge

With more than 11,000 staff and a nationwide jurisdiction of 268,021 square kilometers, New Zealand Police (NZP) are the country’s largest law enforcement agency. Because of its mission scope and size , NZP wanted a mobile response solution that would extended its dispatch capabilities, putting real-time incident data into the hands of officers via smartphones and tablets. The agency also needed a solution to help it put more officers in the field, increase workforce productivity, reduce radio traffic, and improve data quality between officers and dispatchers.

The Solution

New Zealand Police selected Hexagon Safety & Infrastructure to develop and deploy a mobile response application that would increase data accuracy, improve officer efficiency, and extend the capabilities of its existing Intergraph Computer-Aided Dispatch (I/CAD) system.

Powered by Mobile Responder, New Zealand Police have mobilized 6,500 frontline officers. By extending critical I/CAD capabilities into the field, responders can gain situational awareness, share real-time information, and request resources. This enables officers to reduce trips to the station and improves communications with dispatchers and other first responders.

Mobile Responder was quick and easy to deploy, and required minimal training for officers. From a business perspective, the organization estimates savings of NZ$300 million over 12 years from productivity gains.

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