How Isle of Man Unifies Incident Management with Multi-Agency Computer-Aided Dispatch

Isle of Man Establishes First Joint Control Room in British Isles

With a population of 85,000 citizens, the Isle of Man is only 31 miles long by 10 miles wide. However, its emergency services operated from three separate control rooms using different systems to manage incidents.

Following the UK government’s “Invest to Save Budget,” initiative, the chief officers from the three emergency services agreed to combine call-handling and dispatching operations into a single center managed by the Department of Home Affairs Communications Division. To successfully accommodate each agency’s workflows, the island needed a computer-aided dispatch solution built for coordinating incident management for multiple agencies.

Discover how the Isle of Man used Intergraph Computer-Aided Dispatch systems to support multiple agency workflows, unify incident management, and reduce costs.

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Ian Holmes
About Ian Holmes

With three decades of experience in engineering and IT, Ian Holmes works directly with public safety customers and prospects to gain a closer insight to their operational and technological business strategies and how Hexagon Safety & Infrastructure’s solutions can enable them to achieve those. Holmes leads the Public Safety Market Engagement Team for Hexagon Safety & Infrastructure in the U.K.