Visiting 100s of utility companies has made one thing clear: everyone believes that storm preparation and conducting damage assessment are vital to fast response and good customer service. Now that most customers affected by Hurricane Irma have had their services restored, it’s time to discuss who has adopted the technology to take advantage of automation for damage assessment.
In my latest video blog post, learn about what utilities are facing now as damage recovery takes place as well as what options are on the market to provide true support.
Eric J. Charette currently serves as Technical Manager of Business Development for Utilities, Communication and Transportation with Hexagon Safety & Infrastructure in the U.S. He is responsible defining long-term organizational strategic goals and provides technical direction, leading all marketing and presales efforts, maintains relationships with business partners and serves as product manager. Eric previously served as Executive Consultant for outage, mobile workforce and distribution management solutions. Prior to joining Hexagon in 2006, Eric worked for Wisconsin Public Service Corporation as a distribution field engineer where he was responsible for ensuring safety and reliability of the electrical distribution system by providing engineering support for design, construction, operation and maintenance. Later promoted to Senior Outage Management Engineer, he was responsible for all outage management at WPSR, providing technical and strategic expertise and setting policy. He also successfully led the client-side implementation of the corporate OMS project including serving as the system administrator and client lead responsible for change management and end user training. Eric has been recognized as an industry expert in utility operations with several industry publications and presentations. He also serves on the Advisory Committee for the DistribuTECH conference. Eric graduated from Michigan Technological University, in Houghton, Michigan, where he earned a Bachelor of Science degree in Electrical Engineering, with an emphasis in Power Systems. Eric is a registered professional engineer in the states of Wisconsin and Alabama.