Ambulance & EMS

Respond quickly and effectively, meet performance targets, and improve patient care.

Case Study
Emergency personnel loading a stretcher into ambulance
Alberta Health Services Uses Business Intelligence to Improve Performance
Wanting to improve operational efficiencies, response times, and service quality, Alberta Health Services implemented a public safety business intelligence solution for better data integration, analysis, and reporting.

Benefits

Public Safety & Security
Save Time

Reduce response and travel times with more accurate, complete, and available information.

Public Safety & Security
Optimize Resources

Implement business rules for more productive, efficient operations and patient care.

Public Safety & Security
Improve Performance

Monitor, measure, and improve performance through data analytics and reporting.


Explore Solution Capabilities

Performance Management

Emergency medical services must meet response time standards and monitor and measure performance. Our EMS analytics software leverages computer-aided dispatch systems, records management systems, and other data sources for better reporting, analysis, and evidence-based decision-making.

Our business intelligence software helps agencies mine, monitor, and analyze massive amounts of incident and response data and report the results for performance measurement and resource planning. Our incident analysis and mapping software helps agencies visualize and analyze information for location intelligence. With tools for real-time and historic reporting and analysis, we help emergency medical services identify trends and determine resource needs.

Situational Awareness

More and better information about locations and incidents helps improve response and paramedic safety. We help enhance situational awareness by integrating monitoring and surveillance systems into emergency medical services workflows.

With a single view of information from alarms, sensors, traffic cameras, and more, agencies detect, assess, and respond to accidents and other incidents quicker and with better insight. With our solutions, agencies obtain more accurate views of unfolding situations, are better prepared for specific incidents, and can deploy appropriate personnel.

Emergency Operations Centers & Major Events

Natural disasters and large-scale public events create challenges far beyond the scope of day-to-day incidents. Our solutions provide emergency operations centers (EOCs) and multiple organizations with reliable information, clear and unambiguous communications, and tools to adapt to rapidly changing situations.

With our computer-aided dispatch system, agencies can create special zones, implement predefined standard operating procedures, and operate additional control rooms, including remote or mobile command centers. With our major events and geospatial software, emergency operations centers, command staff, and multiple, diverse organizations can collaborate, sharing and accessing critical information during planning, response, and recovery.

Citizen Mobile Apps

Our smartphone apps enable citizens to quickly and easily contact emergency services and report incidents. Our apps provide location-based information aiding emergency calls for service and non-emergency citizen reports. By simply tapping a screen, citizens can request aid, report concerns, and connect with emergency services.


Quote
Within weeks, the CAD improved our service to patients, other health professionals, and our own operational staff.
Rob Ellery
Head of Planning, South Central Ambulance Service
São Paulo