The City of Arlington, TX Chooses Intergraph’s Computer-Aided Dispatch Solution to Reduce Response Times for Fire, Police and EMS

Intergraph’s I/CAD and Mobile for Public Safety software helps Arlington better manage large-scale multi-agency events.

HUNTSVILLE, Ala., February 28, 2012

The City of Arlington, Texas, recently selected Intergraph to provide Computer-Aided Dispatch (I/CAD) and Mobile for Public Safety software and services to manage its police, fire and EMS response. As home to the Dallas Cowboys, the Texas Rangers, and the 2011 Super Bowl, the City of Arlington responds to more than 400,000 service calls per year, while serving 380,000 residents with 600 sworn officers and 32 CAD operator positions.

The Intergraph Incident Management solution will replace Arlington’s 15-year-old system that lacks the capabilities and support the city requires. Arlington was in need of an incident management system and mobile technology that could manage numerous large-scale events and multi-agency dispatching for police, fire and EMS.

The Intergraph solution will allow the city to take advantage of a modern technology platform that meets their need to scale to the large number of calls for service and events that the city manages. It will provide their dispatch operators the ability to communicate and provide critical data to their field personnel who rely on mobile devices to access this data. With automatic vehicle location (AVL) functionality, dispatchers will have the ability to view the location of vehicles within the city, with expected improvement in routing to emergency calls.

More than 245 customers in 28 countries, speaking 14 languages, use Intergraph public safety and security solutions. Intergraph is the choice of public safety and security agencies that protect 1 in 12 people in the world.

About Hexagon Safety & Infrastructure
Hexagon Safety & Infrastructure provides mission-critical and business-critical solutions to governments and service providers. A global leader, proven innovator, and trusted partner, our software and industry expertise help improve the lives of millions of people through safer communities, better public services, and more reliable infrastructure.

Hexagon Safety & Infrastructure is part of Hexagon (Nasdaq Stockholm: HEXAB;, a leading global provider of information technologies that drive quality and productivity improvements across geospatial and industrial enterprise applications.

About the City of Arlington
The City of Arlington Dispatch Services is responsible for providing the means by which the general public may report the existence of an incident requiring fire, police, or ambulance response; and to provide the means by which the incoming reports and requests are received, managed, and disseminated in a timely manner to the proper personnel and agencies. The Dispatch Services Section goal is to provide prompt, accurate, and appropriate processing of emergency and non-emergency calls for service. The City provides high quality emergency and life safety services to the citizens and visitors of Arlington, Texas.