Kuwait Ministry of Health Chooses Intergraph’s Public Safety Software for Enterprise-wide Dispatch

Intergraph computer-aided dispatch solution to manage ambulance dispatch for entire country of Kuwait.

HUNTSVILLE, Ala., September 17, 2013

The Ministry of Health Department of Emergency Medical Services in Kuwait selected Intergraph's computer-aided dispatch (CAD) system to manage dispatch for all their emergency and non-emergency operations.

Intergraph's solution will enable the Department of Emergency Medical Services to provide real-time, more efficient response to the medical emergencies of our citizens in Kuwait, which ultimately is the main goal for the department," said Husain Al-Husaini, head of communications at the Department of Emergency Medical Services.

Serving more than 3.5 million citizens and residents of the country and receiving more than 300 emergency and 400 non-emergency calls per day, the Department of Emergency Medical Services was in need of a multi-agency, enterprise-wide solution to support the entire country of Kuwait.

Intergraph's CAD system will replace the existing older system, allowing the country to take advantage of a modern technology platform that meets the need of the large number of calls for service received each day.

The Department of Emergency Medical Services will also implement Intergraph's Mobile for Public Safety, I/Calltaker, I/NetViewer and I/NetDispatcher software for web-based communications between dispatchers and ambulance vehicles in the field, allowing the department to send information to mobile units, which ensures that personnel in the field have critical information available at all times.

"Intergraph's solution offered everything we needed in a CAD system and we are excited to see the improvements once the system is implemented, "said Al-Husaini.

"Implementation of Intergraph's CAD solution by IMEL, Intergraph's exclusive distributor in the Middle East, will allow MOH personal to access real-time information in the field to make smarter decisions that save lives" said Muhammed Al Aswad, managing director, IMEL.

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