Intergraph to Provide Outage Management and Mobile Workforce Management Solution to London, Ontario, Electric Company

London Hydro integrates field and office using InService solution.

HUNTSVILLE, Ala., May 03, 2012

London Hydro, London, Ontario’s sole electrical provider servicing approximately 410 square kilometers of territory, recently selected Intergraph’s InService outage management system (OMS) and mobile workforce management solutions to consolidate and streamline administration of its electrical distribution control room. These solutions will fully integrate with Intergraph’s G/Technology and GeoMedia products, which were previously implemented at London Hydro in 2006, eliminating any need for middleware or third-party products. Intergraph’s InService will supply London Hydro with an all-encompassing system of information between the field and the back office.

Intergraph’s InService solution, which includes a robust OMS with automated metering infrastructure (AMI), and supervisory control and data acquisition (SCADA) interfaces, will allow London Hydro to utilize an integrated digital operating model. This model will serve as a single source for outage management, SCADA and mobile workforce management, as well as reduce restoration times, give accurate and timely reporting and analysis and generate comprehensive audit statistics.

Intergraph’s mobile workforce management solution, along with regionally developed outage web reporting and call-taker applications, will enable London Hydro to deliver timely responses to its trouble calls and show planned and current outages overlaid on Google Maps. In addition, Intergraph’s control room logger will provide the necessary capture/reporting and auditing of London Hydro’s work protection requirements.

“Intergraph has been with us every step of the way during our GIS implementation and OMS planning period,” explains Syed Mir- CIO, London Hydro. “We fully expect Intergraph’s InService solution to unify our distribution control, outage and field response – maximizing our smart grid operations efficiency.”

“It’s exciting to see London Hydro achieve a clearer picture of its infrastructure and be able to easily share data, both internally and externally, using InService,” states Rob Patten, Vice President of Intergraph’s SG&I Sales in Canada. “We look forward to continuing our relationship with London Hydro in support of its complete utilities life cycle.”

The implementation is expected to span the next three years, beginning with the implementation of InService OMS solution and ending with Intergraph’s mobile workforce management solution.


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About London Hydro
London Hydro services the city of London, Ontario, providing residents and business owners with a safe, efficient and reliable supply of electricity. London Hydro delivers electricity to its diverse customer base through an extensive network of overhead and underground power lines of more than 2,820 km in length. This network is fully owned, operated and maintained by London Hydro, and provides a peak load of 719 megawatts, spanning a territory of 410 square kilometers. London Hydro employs 302 full-time employees, providing service to approximately 148,000 customers in the education, institutional, industrial, consumer and corporate sectors.