How Isle of Man Unifies Incident Management with Multi-Agency Computer-Aided Dispatch

Isle of Man Establishes First Joint Control Room in British Isles

With a population of 85,000 citizens, the Isle of Man is only 31 miles long by 10 miles wide. However, its emergency services operated from three separate control rooms using different systems to manage incidents.

Following the UK government’s “Invest to Save Budget,” initiative, the chief officers from the three emergency services agreed to combine call-handling and dispatching operations into a single center managed by the Department of Home Affairs Communications Division. To successfully accommodate each agency’s workflows, the island needed a computer-aided dispatch solution built for coordinating incident management for multiple agencies.

Discover how the Isle of Man used Intergraph Computer-Aided Dispatch systems to support multiple agency workflows, unify incident management, and reduce costs.

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Ian Holmes
About Ian Holmes

With over 25 years of experience in engineering, IT support, GIS and enterprise software solutions, Ian always solves his public safety customers' current technology issues with an eye for technology's future direction.

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