Swiss Border Guard Improves Coordination, Response, and Efficiency with Computer-Aided Dispatch

Needing to improve personnel coordination, better exploit digital information, and meet new challenges, the Swiss Border Guard implemented a new command support and incident management system.

Swiss border guard

The Challenge

The Swiss Border Guard protects national borders and enforces a multitude of laws, acts, and conventions to ensure the safety and security of the Swiss public.

In recent years, the Border Guard’s operational environment has undergone drastic changes, which created new demands. A study on behalf of the Swiss Federal Customs Administration predicted increased efficiency of border guard operations could be achieved with a new IT system.

To improve coordination between personnel, better exploit digital information, and meet new and ever-increasing challenges, the Border Guard recognized the need to implement a new command support and incident management system.


The Solution

The Swiss Border Guard implemented Hexagon’s industry-leading incident management software – Intergraph Computer-Aided Dispatch (I/CAD) – at its four command and control centers in three different linguistic and cultural regions. I/CAD enhances geographical flexibility during the strategic planning of patrols. Used in 26 workstations by 100 users, the I/CAD system integrates with approximately 1,000 automated vehicle location devices and personnel trackers, 2,000 digital radio devices, and several hundred cameras. The four command and control centers expect to create 50,000 events and perform one million data queries each year with the new system. During major incidents and events, Hexagon’s incident command system application, Intergraph Planning & Response, enables centralized management of all available resources.

In the future, more departments of the Swiss Federal Customs Administration will be integrated into the solution, which will improve planning processes and response capabilities across the agency.


Also Explore

Intergraph Computer-Aided Dispatch
Industry-leading incident management software.
Intergraph Planning & Response
Manage the entire lifecycle of major incidents and events.
German Federal Police
German Federal Police use specialized planning and response solution to separately plan, support, and manage special operations, while remaining connected to the CAD system.