Salt Lake County Public Safety Agencies Integrate and Consolidate 911 Dispatching and Records Management

Needing to consolidate public safety IT systems and operations, Salt Lake County deployed a regionalized public safety system to unify dispatching, records management, mobile, and analytics systems.



The Challenge

Serving over 1.2 million residents, the Salt Lake Valley Emergency Communications Center (VECC) and Salt Lake City 911 (SLC911) are responsible for dispatching police, fire, and emergency medical agencies across Salt Lake County, Utah. With separate, disconnected dispatch systems, both communications centers were manually transferring 10,000 calls per month to the right jurisdiction. This system disconnect caused response delays and increased the likelihood for dispatcher error.

To overcome these challenges and consolidate 911 dispatch systems, Salt Lake County public safety agencies came together and identified the need to procure a solution that would support multi-agency, multi-jurisdiction requirements. The regionalized system would need to unify dispatching, records management, mobile, and analytics.


The Solution

After a competitive procurement process, Salt Lake County public safety agencies selected Hexagon Safety & Infrastructure to deliver an integrated, regionalized public safety systems for 911 dispatching, records management, mobile and analytics.

Powered by Intergraph Computer-Aided Dispatch (I/CAD), the VECC and SLC911 centers have been able to achieve greater efficiencies, balance workload, and ensure back-up of dispatching functions. With Intergraph InPursuit WebRMS, Intergraph Mobile for Public Safety, and Intergraph Mobile Responder, first responders and investigators have better access to critical, real-time information whenever and wherever needed. Intergraph Business Intelligence for Public Safety helps agencies mine, monitor and analyze massive amounts of public safety data for better resource planning and deployment.

With comprehensive, consolidated system in place, Salt Lake County public safety agencies and citizens will benefit from improved data sharing, multi-agency collaboration and overall public safety.


Also Explore

Intergraph Computer-Aided Dispatch
Industry-leading incident management software.
Intergraph InPursuit WebRMS
Provide rapid and reliable access to information, whenever and wherever needed.
Office of United Communications
Washington, D.C.’s Office of Unified Communications implemented a multi-agency incident management system, including mobile and analytics software.