Madhya Pradesh is the second-largest state in India with 51 districts and 72 million people, many of which are in remote areas with limited access and connectivity to emergency services.
Faced with geographic and infrastructure challenges, Madhya Pradesh Police sought to deploy a unified command-and-control system that would reduce response time and improve service to its citizens across the state.
The Madhya Pradesh Police implemented an integrated suite of public safety software from Hexagon Safety & Infrastructure for emergency call handling, officer dispatch and incident management.
Madhya Pradesh Police’s solution features Intergraph Computer-Aided Dispatch (I/CAD), industry-leading incident management software, and EdgeFrontier, an integration platform that enables the organization to develop interfaces to other IT systems. The solution expands Madhya Pradesh Police’s incident response capabilities through map-based views of calls, events and units in the field. The agency’s field officers have in-car access to information in real time to optimize efficiency and improve situational awareness.
Hexagon’s software aids Madhya Pradesh Police in dealing with nearly 100,000 calls per day from 27 cities. The solution has helped reduce response times in urban areas from 30-60 minutes to 5 minutes or less.