Calgary 911 Consolidates Computer-Aided Dispatch Operations and Reduces Costs

Needing to consolidate operations and streamline dispatch workflows, Calgary 911 required a suite of public safety solutions that would give it the ability to collaborate, share information, and better serve multiple response agencies.

Calgary 911 Consolidates Computer-Aided Dispatch Operations and Reduces Costs

The Challenge

As one of the largest consolidated public safety communications centers in Canada, Calgary 911 answers and evaluates more than one million emergency and non-emergency calls per year. The center’s officers handle calls and manage events for police, fire, emergency medical services, and other agencies.

Needing to consolidate operations, streamline dispatch workflows, and better serve multiple response agencies, Calgary 911 required a system that would give it the ability to collaborate and share information efficiently and effectively.


The Solution

A long-time customer of Hexagon Safety & Infrastructure, Calgary 911 selected a suite of Hexagon’s public safety solutions. Hexagon’s Intergraph Computer-Aided Dispatch system has become central to Calgary 911’s day-to-day operations and incident management capabilities. With Intergraph Mobile for Public Safety, an in-vehicle application, and Intergraph Mobile Responder, a native app for smart devices, Calgary 911 has been able to streamline the flow of critical information to personnel in the field.

For interoperability and CAD-to-CAD connectivity, Calgary 911 uses Hexagon’s EdgeFrontier integration platform. These consolidated operations and systems yield a positive return on investment through increased public safety and reduced costs.


Also Explore

Intergraph Computer-Aided Dispatch
Industry-leading incident management software.
I/CAD Mobile Applications
Improve productivity and safety.
EdgeFrontier
Enable rapid, affordable, tailored interface development.